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FAQ

FREQUENTLY ASKED QUESTIONS

Have any questions? Here's a list of the most commonly asked questions. If you still don't find your answer, simply head over to our contact page and shoot us an email.

  • Are Transcend products guaranteed?

    Yes, all Transcend products are backed by our 180-Day Bottom of the Bottle Guarantee. If you are not happy with your results, simply return your unused product for a full refund. No questions asked.

  • Can I edit my order after I have completed it?

    Once you complete your order, it cannot be changed. Orders are immediately transmitted to our warehouse for delivery.

  • Are Transcend products FDA approved?

    The Food & Drug Administration does not have an approval process for any nutritional supplements, only prescription medication.

  • Are Transcend’s manufacturing facilities compliant?

    All Transcend products are manufactured in FDA registered facilities using CGMP-complaint practices.

  • How do I return my order?

    You can return your order to the below address with your order number. If you no longer have your order number, include the name and email address used to place the order.

    Transcend Botanical Returns
    2555 N. Coyote Dr. Suite 112
    Tucson, AZ 85745

  • How long will it take for my order to arrive?

    All orders are shipped the next business day. US orders are shipped by USPS Ground Advantage or Priority Mail and generally arrive in 3-5 days.

  • Where is my order?

    The USPS is a great organization delivering millions of pieces of mail daily, but sometimes things go missing. But don't worry, first, find your tracking number and look up your order.

    If it says it has been delivered, but you still don't have it, give it a few days. Packages have a way of just showing up. If you still haven't received it, send us an email and we will make it right.

  • How do I track my order?

    You will receive an email with a tracking number as soon as your order ships.